Privacy of personal information is important to CAP Health Inc., operating under CAP Health Centre (hereinafter as “CAP Health”). CAP Health is committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. CAP Health may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you accept any changes. This policy is effective from July 27, 2020.
CAP Health is a multidisciplinary clinic committed to the highest standards of care by our health team who are focused on working with you to take a proactive approach to health and wellness, and provide solutions for your unique movement and performance needs. We are here to assist in Minding Your Matter for Life.
The collection, use and disclosure of Personal Information is subject to and governed by the Health Information Act and The Personal Information Protection Act. These statutes regulate the manner in which health professionals and health organizations within Alberta collect, use, keep, secure and disclose Personal Information.
The term “Personal Information” refers to any and all information provided to us for the purpose of providing our services to you, our client, and that specifically identifies you, including:
We collect and maintain different types of Personal Information in respect of our clients, including:
As a general rule, CAP Health collects Personal Information directly from you. In most circumstances where the Personal Information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such source (such permission may be given directly by you, or implied from your conduct).
From time to time, we may utilize the services of third parties in our business and may also receive Personal Information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your Personal Information to us.
We collect your Personal Information to enable us to manage, maintain and deliver services to you, including:
We may share your Personal Information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including: third parties that provide services to us or on our behalf; third parties that assist CAP Health in the provision of services to you; and third parties whose services we use to conduct our business.
We may disclose Personal Information without your consent in the following situations:
It is important to us that we collect, use or disclose your personal information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be expressed, implied or deemed (using an opt-out mechanism). Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
As we have described above, we may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
We do not collect any Personal Information when you browse our site (caphealthcentre.com). We may, however, collect information such as time of day, browser type and IP address. This information is used to make improvements on our site.
We understand the importance of protecting Personal Information. For that reason, we have taken the following steps to secure your Personal Information:
We retain your Personal Information for a period of 10 years to ensure that we can answer any questions you may have about the services provided and for our own accountability to external regulatory bodies.
With only a few exceptions, you have the right to see the Personal Information we have retained. We can help you identify what records we might have about you.
When requesting access to your Personal Information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your Personal Information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your Personal Information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
If you believe there is a mistake in the Personal Information that we have retained, you have the right to ask for it to be corrected. This applies to Personal Information and not to any professional opinions we may have formed. We may ask you to provide documentation evidencing that the Personal Information is incorrect. Where we agree that your Personal Information should be corrected, we will make the correction and notify anyone to whom we sent this information. If we do not agree, we will include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.
Our Privacy Officer, Kim Adolphe, can be reached at:
CAP Health Centre
#200, 683 10 St. NW
Calgary, AB T2P 5G3
If you wish to make a formal complaint about our Privacy Practices, you may make it in writing to our Privacy Officer. He will acknowledge receipt of your complaint; ensure that it is investigated promptly and that you are provided with a formal written decision with reasons.
If you have a concern about the professionalism or competence of our services or the mental or physical capacity of any of our professional staff, we would ask you to discuss those concerns with us. However, if we cannot satisfy your concerns, you are entitled to complain to our regulatory body.
For more general inquiries, the information and Privacy Commissioner of Alberta oversees the administration of the privacy legislation in Alberta’s private sector. The Privacy Commissioner of Alberta can be reached at:
Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 6 Avenue SW Calgary, AB T2P 3W2
Phone: (403) 297-2728
Fax: (403) 297-2711
Email: [email protected]
Web Site: http://www.oipc.ab.ca